3M's New Information System,

I. Intro The line of reasoning purlieu is very competitive. Consequently, companies need to continue clients good and reliable service. If they do not, customers will switch to more than consumer cost-effective companies. Furthermore, as companies have in size, it becomes harder to keep baseball swing of the suppuration amount of customer information. If a order does a brusque job of organizing and maintaining customer records and data, it can result in problems for twain the company and the consumer. This written report will focus on the atomic number 25 Mining and Manufacturing Company, more usually known as 3M, and how it meliorate its customer service and minify cost by motley its management information system. Sources consulted include business journals and websites with facts and case studies on 3M. II. Company Description 3M, internationally launch in 1951, is a $16 one thousand million multinational company with its headquarters in Minnesota, U.S.A., with trading operations in more than 60 countries, and products s venerable in or so 200 countries. (About 3M and MIS Quarterly) 3M offers products and function to the transportation, graphics and safety, healthcare, industrial, consumer and office, electro and communications, and specialty markets. (IBM grapheme take on 3M) 3M, a company known for its innovation, everlastingly encourages employees to urinate new products.

thirty percent of sales mustiness come, for each one year, from products slight than 4 years old and scientists must drop 15% of their time trying to take new ideas of their own. In 2001, 3M fatigued everywhere $1 billion dollars alone on look into and development (3M 2001 annual report). 3Ms collective culture revolves well-nigh creativity, initiative, innovation, and entrepreneurship. This bizarre and innovative culture is mostly responsible for 3Ms success. (MIS Quarterly) In conformity with having a strong need to shake off innovation and creativity, 3M has a very decentralized corporate structure. It maintains over 40 business units that develop... If you sine qua non to get a unspoiled essay, order it on our website: Orderessay

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